(last updated August 10, 2017)

This Privacy Policy describes how LiveSmart, Inc. dba Havenn (“Havenn,” “us,” “our” and “we”) handles, stores and shares the personal and non-personal information it collects and/or receives from users of our website, www.Havenn.co (“Site”), our downloadable mobile app (“App”) and any of our other related services (collectively, the “Services”).

By accessing the Site, creating an account, downloading the App or using the Services in any other way, you expressly consent to the collection, storage, use and sharing of your information as described in this Privacy Policy.

If you are under 18 years of age, you may not use the Services. Our Services may include unmonitored content posted by users or sourced from other third parties and such content may be unsuitable for children. We do not knowingly collect or distribute information from or about children under 18. If we learn that we have received information from our about a child under 18, we will remove that information from our systems.

What Information We Collect

  • Personal Information. When you send us an email, fill out our contact form, create a user account, submit listing information or share personal information with us in any other way, we will collect the information you provide. This information may include your name, email address, phone number, physical address or other contact information (“Personal Information”).

  • User Content. In connection with the Services, you may post content or submit certain materials (i.e. listing information, photos, etc.) to be posted (“User Content”). This includes any comments you post and any Personal Information included in connection with those comments. Although your name, email address and phone number will not appear publicly in any listing posted to the Site or App, photos and information pertaining to real estate and other Personal Information you may include as part of those submitted listings (e.g. in your listing description) will be open to the public and not private. Any information appearing on comments you post or on our posted listings can be seen, collected and disclosed by third parties, including third parties who may contact you for unauthorized purposes. Always think carefully before including in any listing description any Personal Information or any information you wish to keep private. You can read more about the ways we may use your User Content in our Terms of Service[link].

  • Usage. We may record information about your use of the Services, such as what User Content you post or respond to and other information about your interaction with the features we offer.

  • Information Collected Automatically.  

    • We may automatically collect information about you and your computer when you use our Services, such as your computer operating system type, browser type, browser language, the websites you visited before using our Site, the pages on our Site you viewed, how long you spent on each page, and information about your actions on those pages.

    • We may use cookies, pixels, web beacons and other automated mechanisms to keep track of your interactions with our Services and with any ads we place on third party properties.

    • We use the information we automatically collect to help us evaluate and improve the Services.

    • We may also use third party services such as Google Analytics to gather and analyze information about our users. The information collected as part of this process will not include personally identifiable information such as your name, email address, physical address or phone number. Google gives users the ability to opt out of its data gathering; more information can be found at https://support.google.com/analytics/answer/181881?hl=en  and https://tools.google.com/dlpage/gaoptout.

    • If you use our App or otherwise access our Services through a mobile device, we may collect information such as your mobile device’s persistent identifiers and different types of information about your location, including specific location information (e.g., GPS data), and your interaction with our Services. If you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, if your device gives you that option.

  • Information Collected From Social Media.

    • We may offer users the ability to log into the Services using login credentials from various social media websites (e.g., Facebook, Twitter, etc.) (“Social Media Accounts”). When you log in using your Social Media Accounts, you are authorizing that third party platform to send us certain personally identifiable information from your Social Media Accounts, as well as authorizing us to collect, store and use any information provided to us through that third party platform in accordance with this Privacy Policy. We may also offer plugins which are operated by these third party platforms (e.g., Facebook’s “Like” button). If you are logged into your Social Media Account, the third party platforms may be provided with information about your interactions on our Services.

    • Additionally, these third party platforms may allow you to post information about your use of our Services via your Social Media Account. Please read the privacy policies of any applicable social media websites to learn more about how they collect and use your information.

How We Use The Information We Collect

We use your information to:

  • Operate, maintain, develop and improve the Services and other products and services.

  • Enable you to access and use certain features of the Services.

  • Respond to comments and questions and otherwise provide customer service.

  • Communicate with you about confirmations, invoices, notices, updates, security alerts and other administrative or support-related issues.

  • Provide you with news about promotions, events or other products or services we think may be of interest to you.

  • Customize the content and any advertising you see.

  • Investigate and/or protect against unauthorized or illegal activity.


If we collect your Personal Information in connection with an email, contact form submission or other communications, we will store such Personal Information so that we may contact you, respond to your request or provide you with applicable Services. If we collect your Personal Information in connection with the creation of a user account or submission of User Content, we will store such Personal Information for as long as your user account or User Content, respectively, is active.

How We Share Information

  • Personal Information. In limited circumstances, we may give other third parties your Personal Information. For example, we may share Personal Information:

    • When you consent to it.

    • When you submit User Content that must be passed on to a third party for the User Content to be posted to the Services, such as when listing information is passed on to a multiple listing service (MLS).

    • With those who require it to do work for us.

    • As part of a business deal involving the sale or transfer of all or part of our business or assets. These deals can include any merger, financing, acquisition or bankruptcy transaction or proceeding.

    • For legal, protection and safety purposes, such as:

      • To comply with laws.

      • To respond to lawful requests and legal processes.

      • To protect the rights and property of Havenn, our officers, employees, agents, users or others. This can include enforcing our agreements, policies and other terms.

      • In case of emergency, to protect the safety of our officers, employees, agents, users or any other person.

  • Non-Personal Information. We may freely share any information that is not Personal Information (e.g., information collected by automated means) with third parties such as clients, advertisers, sponsors and business partners, for our benefit and/or for their own use.

  • Network Advertisers. We may share information relating to your usage of the Services collected on an aggregated or anonymized basis with certain third-party network advertisers that serve interest-based advertising on the Services. These network advertisers may use technologies such as cookies, web beacons or JavaScript to analyze the effectiveness of their ad targeting. They may also gather user information themselves, separate from any information we provide them. The gathering and use of information by these network advertisers is subject to their own privacy policies.

  • Opting Out of Network Advertising. Many third-party ad networks allow you to opt out of interest-based advertising. Please visit http://www.networkadvertising.org/optout_nonppii.asp for information on opting out of third-party ad networks operated by Network Advertising Initiative (“NAI”) members and http://www.aboutads.info/choices/ for information on opting out of third-party ad networks operated by Digital Advertising Alliance (“DAA”) members. Please make sure that cookies are enabled when you opt out of any third-party ad networks; if your browser is not set to accept cookies or you later erase your cookies, your opt-out may no longer be effective. Finally, be aware that even if you opt out of third-party ad networks operated by these members, you may continue to receive targeted advertising via our Services and on other websites.

Do Not Track

At the time of the posting of this Privacy Policy, we do not respond to Do Not Track signals. However, you may learn more about Do Not Track by visiting http://allaboutdnt.com/.  

Security of Information

Any information collected by Havenn is stored using security procedures and practices that we believe are appropriate to the nature of the information. However, no online storage or data transmission over the Internet can be 100% secure. As a result, we cannot guarantee the security of any information you transmit using our Services.

Data Breaches

In the event of any unlawful data breach of our database in which it is apparent that Personal Information has been compromised, we will report such data breach to the appropriate data protection authorities and any and all affected users within 72 hours of the breach.


Our Services are provided from facilities located in the United States but may also be provided from servers located outside the United States. We reserve the right to process and store information both inside and outside the United States. When you use our Services, you consent to the storage and processing of all information you have provided to us (including personal information) inside and outside the United States.

Links to Other Websites

Havenn may provide links to other websites and services that are not under our control. We are not responsible for those third parties and cannot control their use of any information they collect from you. You should contact these other websites and services directly to determine their privacy policies.

California Residents

California Civil Code Section 1798.83, or the “Shine The Light” law, permits any of our users who are California residents to request and receive, once a year, a notice describing the categories of personal customer information we share with unaffiliated third parties for their direct marketing purposes. The notice will identify the categories of information shared, the third parties and affiliates with which it was shared, and their names and addresses. If you are a California resident and would like a copy of the notice that the law requires, please submit a written request to: info@havenn.co. In your request, please specify that you want a “California Privacy Rights Notice.” Please allow at least thirty days for a response.


We reserve the right to make changes to this Privacy Policy at any time in our sole discretion. If we decide to make such changes, we will post a new version to the Site and update the date above and may also notify you by sending an email to the last email address you provided to us. Changes will not affect information we obtained prior to the change without your express consent.

Contact Us

If you would like to opt out of receiving email communications from us, you may follow the instructions in the emails to unsubscribe.

If you would like to request, correct or delete any information about you that we have stored, or ask us any additional questions regarding our privacy practices, please contact us at:


315 W. 5th Street

Los Angeles, CA 90013